Welcome Pack Processing Guide

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• Welcome Pack Overview

  Overview The Welcome Pack is designed to provide an automated process for issuing new owners an easy option to move to email delivery. The process involves establishing a predefined email template for repeated use. You then can submit data files as ...

• Troubleshooting Guide: Why Was My Notice Not Emailed?

  This guide helps you determine why a notice wasn’t received by email. Follow the steps in order, and move to the next step only if the issue is not yet explained. Step 1 – Was the Notice Generated? Check the Delivery Method Report or Bill Archive. ...

• Troubleshooting Guide: Why can’t I register for eNotices?

  If a customer is having trouble registering for eNotices, they may see one of two common error messages. This guide explains what each message means and how to resolve it. 1. “Unexpected error when trying to create user” This message appears when the ...

• Guide: Name changes and how to keep User on email delivery

• Accessing Legacy documents in Bill Archive

  This guide will show you how to use Bill Archive, now that we have decommissioned our Legacy service. The new service will access notices from Legacy Bill Archive for you, and move them into the New service as it goes. This typically applies for ...