If a customer is having trouble registering for eNotices, they may see one of two common error messages. This guide explains what each message means and how to resolve it.
This message appears when the system detects that the email address entered is already associated with an existing user.
For privacy and security reasons, the error does not confirm whether an email is already in use — this helps prevent anyone from probing the system for personal information.
Verify if the user is already registered using the same email address.
If the user exists, that’s why they cannot register again.
Review the user’s account setup:
Go to the Accounts page.
Check that the property they are trying to register for appears in their account.
If the property isn’t listed:
Add the property manually using the eNotice Reference Number.
If you confirm no user exists with that email and the issue persists:
Create a support ticket for further investigation.
If the user account exists and is correctly configured, they should now be able to access their eNotices.
If not, the support team can assist in merging or correcting any conflicting records.
This error appears when the Reference Number entered cannot be verified by the eNotices system.
There are several possible causes for this issue.
The most common reason is a simple typo when entering the eNotices Reference Number.
Double-check the entry carefully.
Pay particular attention to zero (0) and the letter O, which are easily confused.
Make sure there are no extra spaces or characters.
Verify that the user is entering the unique eNotices Reference Number, not the Assessment Number or Property ID.
Only the eNotices Reference Number will work for registration.
Check whether the notices from the submission have actually been emailed or processed.
If they haven’t been sent yet, the data may not have reached the eNotices database for verification.
This is common when trying to register using proof samples or test data.
Please try again once the notices have been fully processed through the eNotices system.
If the notice was included in an extraction marked as “Do Not Print” or “Return Flat”, it will not be available in eNotices and cannot be used for registration.
Forms Express assumes that if a notice is not to be issued by post, it should also not be available electronically.
If you want future notices from that extraction to be visible in eNotices (and usable for registration), ensure the “Show in eNotices (for recipient)?” box is checked in the Extraction area.
Once the correct and valid eNotice Reference Number is entered, registration should complete successfully.
The email address used for registration
The eNotice Reference Number
The property details (name, address, or council)
A screenshot of the error message (if available)
Our team will review the details and assist in resolving the issue.