Guide: Name changes and how to keep User on email delivery

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• User Overview

  Navigating Users Throughout the User pages, you can change the information you are viewing by choosing from the list at the top of every User page. This makes it easier to move from one area to the next. User Details This is first displayed upon ...

• User Reports

  User Reports are available as a quick way to access full sets of data. Active Users This report provides a list of all customers who have Status of 'Active'. These users have registered for electronic notice delivery and have activated their account ...

• Troubleshooting Guide: Why Was My Notice Not Emailed?

  This guide helps you determine why a notice wasn’t received by email. Follow the steps in order, and move to the next step only if the issue is not yet explained. Step 1 – Was the Notice Generated? Check the Delivery Method Report or Bill Archive. ...

• User List

  The User List gives an overview of all users to the system, including end users, agents, and staff logins (Client Admin/Client Service). Searching for Users Enter email, first or last name - this searches the User profile information. Note this does ...

• User Types & Status's

  Users can be set to one of four Types, this dictates their level of access Client Admin - This is a full access staff member of your organisation, to log into your <organisation>.formexpress.com.au dashboard. Client Service - This is a read only ...