Inserts, Messages and Emails

• Related Articles

• Emails

  Email addresses added on this page will also be sent notices issued to relative to this profile. Adding an Additional Email To add an email address, simply enter it in the text box and hit "Add". There is no verification of these email addresses. ...

• New Feature Available: Submit to Bing for Bounced Emails

  The Submit to Bing option is now available for notices where the email has bounced. This feature allows you to seamlessly reissue printed notices through Bing Technologies when electronic delivery fails. A PDF of the notice is sent directly to Bing’s ...

• Bigpond Investigation - Updated 20/08/2025

  Update 20/08/2025 Bigpond have actioned the changes they stated they would, and the recommended changes to our email sending Bigpond recommended have also been completed as stated in the last update. Monitoring a number of large runs of emails being ...

• User Overview

  Navigating Users Throughout the User pages, you can change the information you are viewing by choosing from the list at the top of every User page. This makes it easier to move from one area to the next. User Details This is first displayed upon ...

• Troubleshooting Guide: Why Was My Notice Not Emailed?

  This guide helps you determine why a notice wasn’t received by email. Follow the steps in order, and move to the next step only if the issue is not yet explained. Step 1 – Was the Notice Generated? Check the Delivery Method Report or Bill Archive. ...