Overview

Amount Outstanding is an optional FlexiPay service that displays the customer’s total owed account balance and allows them to make a one-off payment to clear that balance.

This feature is not required for FlexiPay to operate.
If your organisation would like to enable it, please contact the Forms Express Customer Service Team.

What this service does

When enabled, the Amount Outstanding feature:

• Shows a customer’s current outstanding account balance within the payment portal.

• Provides a one-off payment button to pay the full outstanding balance.

• Automatically updates payment schedule statuses when outstanding balances change.

Important:

The Outstanding Balance is not used to calculate direct debit payments.
Direct debit amounts always use the full amount provided in the customer’s notice.

How Amount Outstanding behaves in FlexiPay

1. As a one-off payment option

Customers will see an additional option labelled “Outstanding Balance” (or similar) when:

• The feature is enabled, and

• The account currently has an outstanding balance.

Selecting it sets the payment amount to the full outstanding balance.

2. Updating customer schedules

When an updated outstanding balance is loaded:

• If the balance increases, active direct debit schedules automatically move to Review, prompting manual confirmation.

• If the balance becomes zero or negative, FlexiPay will:

  • Mark direct debit schedules as Finished, and

  • Move quarterly schedules to Awaiting Next Notice.

3. Customer portal display

The outstanding balance is shown clearly alongside other payment options, allowing customers to choose whether to:

• Continue paying the full amount of their current notice via direct debit, or

• Clear their entire outstanding balance in a one-off payment.

What Amount Outstanding does not do

To avoid confusion, it is important to note what this optional service does not change:

❌ It does not affect direct debit calculations

Direct debit payments always use the full amount from the customer’s notice.
The Outstanding Balance does not influence instalment amounts.

❌ It does not replace notice data

Notices remain the source of:

• Direct debit schedules

• Payment frequency

• Payment amounts

The Outstanding Balance is simply an additional one-off payment option.

❌ It does not determine customer eligibility

Eligibility for direct debit or payment plans is still based solely on notice data and your organisation’s settings—not the Outstanding Balance.

Enabling this service

To activate the Amount Outstanding feature, please contact our Customer Service Team, who will coordinate configuration and onboarding.

How the data is supplied (required for setup)

To keep outstanding balances accurate, your organisation provides Forms Express with a daily Outstanding Balance file.

Delivery method

• The file is uploaded to your dedicated SFTP drive.

• Automatic upload is strongly recommended, though manual upload is also possible.

• Each file includes the current Outstanding Balance for each account.