FlexiPay Overview

FlexiPay Overview

Overview

This section covers the administrative view of FlexiPay. 
You may search for FlexiPay Schedules using the Notice Account Number, or the Users Email address. You may also Filter by Status, and Sort each column as required. When looking for a Schedule, click on the entry to see more information on the Schedule, and "View Details" to see more. 



Payment Schedules

One Time 

This is a one time payment set by the User, triggered on the spot. This can either have a status of Finished, or Failed.

Direct Debit - Weekly, Fortnightly, Monthly

These are Direct Debit Schedules, setup by the User. They have a status of Pending, Active, At Risk, or Finished. 
These Direct Debits also have an End Date, and trigger an Annual Roll Over process to update the User with a new amount each year. 
There is no approval on these Schedules, as the amount is calculated to the Organisation nominated date, to ensure the balance is paid in full

Direct Debit - Quarterly (AutoPay)

This is a different type of Direct Debit Schedule. It can also have a status of Pending, Active, At Risk, or Awaiting Next Bill.
This option has no calculation, rather the amount on the notice each billing period is loaded into the Schedule, to run on the Due Date. There is no end date, and no requirement for an Annual Roll Over process. Your Organisation may label this with a different name.

Payment Arrangement 

This option may have a different label presented to your user, but will be referenced as a Payment Arrangement in the Administrative Dashboard. It can have a status of Submitted, Rejected, Pending, Active or At Risk. This is an adhoc arrangement to continue paying an amount, on the set date ongoing, with no end date. They may have an Upfront Payment Amount included. These schedules must be Approved, or Rejected, by Client Admin staff of your Organisation.

Status's

Active - This is the desired status, of a Schedule setup and currently making payments with no issue.
Submitted - This is only applicable for Payment Arrangements, waiting for you to Accept, or Reject via the action buttons on the Overview Page, or in the Schedules Details Page.
Rejected - This is a Payment Arrangement you have declined. The User will receive an email notifying them of this.
Pending - This is either a Direct Debit, or Approved Payment Arrangement awaiting the User to enter their Payment Method. They will receive two reminders to setup their payment, and a final notification their Schedule has been Cancelled should they not action this in 10 days.
Finished - This is a Schedule where all planned payments have been completed. No further action will take place on this.
Cancelled - This is a Schedule that has been stopped, either by Organisation staff, or the User. 
Failed - This is a one time payment that has been Declined.
At Risk - This is a Direct Debit or Payment Arrangement that has had a payment fail in its history.
Awaiting Next Bill - Used by AutoPay Schedules. This is the time when a Payment has been successful, and a new notice with an amount and due date has not yet been issued. When this occurs, the AutoPay Schedule will become Active again. 

    • Related Articles

    • User Overview

      Navigating Users Throughout the User pages, you can change the information you are viewing by choosing from the list at the top of every User page. This makes it easier to move from one area to the next. User Details This is first displayed upon ...

    • Accessing FlexiPay

      Accessing FlexiPay FlexiPay can be accessed from three different methods, all leading to the same payment option page. Your Website Should the customer access FlexiPay by directly typing in the URL, or from a link on your Organisations website, there ...

    • Product Overview

      This section of the Knowledge base presents information relevant to each product that is not directly accessed in the Forms Express Dashboard. Please contact Customerservice@formsexpress.com.au if you would like any more information on a product you ...

    • Major Agent Overview

      Overview 'Major agent' is the term generally used by Councils to describe notice recipients such as real estate agents that handle rental properties. The major agents module is an additional package in eNotices that allows registrations to be managed ...

    • Job Overview