Bounce Report

Bounce Report

The Bounce Report can be accessed against the Jobs tab to view all bounces across the time listed in the search. It is also available on each Jobs page, to access just the bounces for that job. 



Bounces may be searched for using the categories listed across the top of the page. Where Forms Express has attempted to send a notice via eNotices email and has received a bounce notification, the bounce report listing is generated and is available in the job submission for review.
Alert
IMPORTANT!  Forms Express has NOT issued a paper copy of the notices that appear on the Bounce Report.

Action items

Action items may be used to action multiple notices at once, ticking the bounce record first, then using the following functions.

Download notices - Downloads PDF of the Selected bounces
Resend Notices - Sends the original email again
Submit to Bing - See below
Revert to Post - This removes the Account from the User, removing the option for future emails to be issued

The individual bounce records can also be actioned one at a time, with the same functions as above. 
Edit - This allows the User profile to be updated, ready for resending to a new email address. 

View Activity

Hitting the "View" button on an individual bounce record will load the activity log on that bounce. This will include all actions taken on the bounce, including editing, resending, downloading etc. 

Report Details

Bounce types


Bounce type

Description

Transient

You might be able to send email to that recipient in the future if the issue that caused the message to bounce is resolved.

Permanent

It's unlikely that you'll be able to send email to that recipient in the future. You should remove the recipient's email address from your mailing list.

Undetermined

The recipient's email provider sent a bounce message without enough information to determine the reason for the bounce.

Complaint
Indicates whether a recipient has marked an email as spam. 

Bounce Subtypes


Bounce Type

Bounce Sub-Type

Description

Undetermined

Undetermined

The recipient's email provider sent a bounce message without enough information to determine the reason for the bounce.

Permanent

General

The recipient's email provider sent a hard bounce message, but didn't specify the reason for the hard bounce.

Permanent

NoEmail

The intended recipient's email provider sent a bounce message indicating that the email address doesn't exist.

Permanent

Suppressed

The recipient's email address is on the suppression list because it has a recent history of producing hard bounces.

Permanent

OnAccountSuppressionList

The recipient's email address is on the suppression list. See details below.

Transient

General

The recipient's email provider sent a general bounce message.

Note: If you send an email to a recipient who has an active automatic response rule (such as an "out of the office" message), you might receive this type of notification.

Transient

MailboxFull

The recipient's email provider sent a bounce message because the recipient's inbox was full.

Transient

MessageTooLarge

The recipient's email provider sent a bounce message because message you sent was too large.

Transient

ContentRejected

The recipient's email provider sent a bounce message because the message you sent contains content that the provider doesn't allow.

Transient

AttachmentRejected

The recipient's email provider sent a bounce message because the message contained an unacceptable attachment.

Idea
Note: When you receive a bounce type of Permanent, you should immediately remove the recipient's email address from your mailing list.

Account Suppression List

Forms Express maintains a suppression list of recipient's email addresses. The recipient's email address is on the suppression list because it has a recent history of producing hard bounces. Any emails to addresses on the suppression list will not be sent and will be listed on the bounce reporting.

Submit to Bing

This option is available to reissue printed notices from Bing Technologies. This will send a PDF to their dashboard for you to approve the print and distribution of the notice. This function will allow you to easily have bounced notices printed and posted at your control. There is no cost from Forms Express to use this function. Please contact customerservice@formsexpress.com.au if you would like this function enabled. 
Forms Express maintains a suppression list of recipient's email addresses. The recipient's email address is on the suppression list because it has a recent history of producing hard bounces. Any emails to addresses on the suppression list will not be sent and will be listed on the bounce reporting.

    • Related Articles

    • Job Reports

      A number of reports are available on Completed Jobs Delivery Reports Delivery Reports are created at the time the job is Completed, and do not update from this point. All - contains all record processed for the job, and identifies their delivery ...

    • Account Activity Log

      The Account Activity Log brings together multiple activity logs from different Forms Express systems to provide a clear view of your billing processes. Included Systems This platform brings together Activity Logs from eNotice Users, FlexiPay, Bill ...

    • User Reports

      User Reports are available as a quick way to access full sets of data. Active Users This report provides a list of all customers who have Status of 'Active'. These users have registered for electronic notice delivery and have activated their account ...

    • Bigpond Investigation

      Ongoing Bigpond Email Delivery Challenges Summary Forms Express is continuing to investigate and respond to intermittent delivery issues impacting Bigpond email addresses. This affects the reliability of eNotices distribution to a small subset of ...

    • BPAY View Sold Properties

      What is the Sold Property Rule? Where the Forms Express processing service identifies a name change against an assessment number from one submission to the next, it is regarded that the property has changed ownership and as such, delivery of notices ...