Sold Property Process

Sold Property Process

Where the eNotices service identifies a name change against an assessment number from one submission to the next, it is regarded that the property has changed ownership and as such, delivery of notices for that assessment will revert to physical, paper copies. This ensures that notices issued for properties that have been sold are not emailed to the previous owner.

There are two situations where this can occur. The first is where the name has changed because the property has been sold. The other is when there has been a change in the formatting or content of the name but it is still the same recipient.

Both name change situations are identified and reported in the Sold Properties Report.

The Sold Property Report is provided with the initial proofs and reconciliation following processing of data submission by Forms Express. There is an individual report for eNotices registrations and BPAY View registrations.

All notices listed on the Sold Property Report have been posted as a physical, paper notice. Not emailed. 



Alert
If the name change is due the property changing ownership, do nothing.
In the case of an eNotices account which has changed ownership, the previously registered user will no longer receive notices for this account electronically, nor will they be able to see notices with the new name in their dashboard. The new owner will receive notice by mail in the post and they have the option to register for electronic delivery.
The account does not need to be removed from the user nor does the user's profile need to be set to an Inactive status.

Idea
If the name has changed but is still the same notice recipient, take action.

Notices for the account with the name change will continue to be issued on paper. Forms Express recommends that Council adds the account with the new name back into the profile.

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