Receipting Process
It is important to keep your billing system up to date with Dishonoured Payments. Credit Card payments will never be receipted, as they fail on the spot. Bank Account payments may take two to three days to fail. In this case, the amount may have already been credited into your billing system. A Returns file will be issued to you, with the amount as a Negative to reverse this in your system.
User Experience
When a dishonour does occur, the Schedule will change to At Risk. This represents a failed payment in the Activity Log. The User will be emailed a notification stating this has happened. That email will include the option to either Retry, or Update Payment Method, and Retry. This allows the User to self-serve this process.
Should a Retry payment be successful, the status will go back to Active.
The payments will still be attempted on each Next Payment Date, regardless of a previously unsuccessful payment.
Activity Log
The Activity Log will reflect the payment has been unsuccessful. Where possible, the Reason for Failure will be listed here. Note various banks provide different responses to dishonoured payments.