Recent Updates - Logins and Guided Conversations
Have a look at the Widget in the bottom left. It will help you with common queries and help determine if you need to create a ticket.
We are pleased to let you know you can now create an account to view your tickets. This is not required to access the Knowledge Base, or to submit tickets. You will be invited to create an account after submitting a ticket, or can do any other time by accessing the "Sign Up" button in the top right. All past tickets that have been created under your email address in both this system and our old request platform will be available.
Recent Articles
Invalid eNotices Reference Number
There are several potential reasons for this. Reason 1 The most obvious reason is that the User could be making a typo when entering the eNotices Ref Number. Confirm this and in particular, if the number/code contains a Zero or the letter 'O', ensure ...
eNotices Account Auto Grouping
Automatic Grouping The eNotices registration process is usually initiated by the end user in possession of a notice which displays the eNotices reference number. If the system identifies other notices in the database that feature exactly the same ...
Troubleshooting Guide: Why Was My Notice Not Emailed?
This guide helps you determine why a notice wasn’t received by email. Follow the steps in order, and move to the next step only if the issue is not yet explained. Step 1 – Was the Notice Generated? Check the Delivery Method Report or Bill Archive. ...
Editing in Bill Archive
Editing in Bill Archive After searching for the desired Notice, Click the Edit button to the right.
New Feature Available: Submit to Bing for Bounced Emails
The Submit to Bing option is now available for notices where the email has bounced. This feature allows you to seamlessly reissue printed notices through Bing Technologies when electronic delivery fails. A PDF of the notice is sent directly to Bing’s ...